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Case studies on consolidating it service desks

Leveraged Genesis10’s Domestic Outsourcing capability to centralize and co-locate the Adobe Live Cycle team to provide sustainment support services to include enhancements, assist with change management activities during the initial implementation and document the newly developed policies and procedures that support the day to day operations. Through this engagement, capability and capacity were enhanced by implementing an onsite/onshore delivery model by leveraging Genesis10’s staffing services and Domestic Outsourcing capability.Assembled team of Agile project managers, SCRUM masters, and business analysts to assist with transition and drive to Agile maturity as well as established an agile development team to support the transformation as well as scale development capacity.As your wants and needs change, the system adapts to your business – forget custom codes of the past.We are proud to provide a world-class system without the hefty price tag.We’ll tailor your Service Desk Suite to meet all of your business requirements.No two companies share the same sets of business priorities and challenges.Rapid digitization of end user workplace environment is paving the way for Enterprise Service Desk transformation.Fast-changing demands from today's 24/7 connected users with multiple devices, make it challenging for enterprise IT to remain responsive, quick, and personalized.

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Pursuing a multi-pronged hiring strategy, Genesis10 was engaged, who in partnership with Teradata developed a training program to address their workforce needs.

Capabilities Management as a Service Fortune 25 financial services firm taps Genesis10 U. Domestic Outsourcing services to support nearly one-third of enterprise IT initiatives over eight years, saving 0M and counting by taking advantage of location strategy and leveraging onshore as a key part of their delivery model.

Optimization of contingent workforce spend and the creation of a long-term sustainable talent channel which has delivered over 0M in cost savings (so far) by strategically capitalizing on location strategy and the onshore model.

Powering ISO Certification Implementing an initiative to earn ISO certification, a leading Texas energy provider lacked the internal bandwidth and expertise to achieve the designation.

Genesis10 rose to the challenge and met all milestones, to our client’s satisfaction.


  1. Outputs of our Enterprise Service Desk include Automation of standard service requests and utilization of self-service portal for incident control; Context-based auto ticket assignment process that increases first contact resolution rates and CSAT scores; Proactive end user environment monitoring and trend analysis that.

  2. BMC Software Partner, Salesforce Partner, IT Service Management, IT Operations and Customer Service Specialists.

  3. Consolidation in the Medical. Care Marketplace. A Case Study from Massachusetts. Jason R. Barro and David M. Cutler. 1.1 Introduction. “Merger mania” is sweeping the health care industry. Hospitals are merging with other hospitals. Hospitals are purchasing or merging with physician practices. Insurers are merging with.

  4. Document Generation & Management - Case Study. Document Generation & Management. Genesis10 provides ongoing business-as-usual application management support services. By leveraging our Domestic Outsourcing services and consolidating operations for this Fortune 700 financing and leasing firm, Genesis10.

  5. Eliminating traditional reference services in an academic health sciences library a case study. Stephanie J Schulte, MLIS. In response to changing user needs, many libraries have eliminated their reference desks in the last decade to consolidate service at one main desk 6–11. How these desks are staffed varies from.

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